At THO, your satisfaction is our priority. If you’re not completely happy with your purchase or received a damaged product we’re here to help.

Eligibility for Exchange

• Items must be exchanged within 14 days of delivery.
• Products must be unused, unwashed, and in original packaging with all tags attached.

We do not offer exchanges on sale items, customized orders.

How to Request an Exchange or Return

1. Email us at admin@thehaneorigins.com within 14 days of receiving your order.
2. Please include your order number, the item you wish to exchange or return and your reason.
3. Once approved, we will provide you with return instructions.

Shipping Costs

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service, as THO is not liable for lost returns.

Processing Time

• Once we receive the item and it passes inspection, your exchange will be processed within 5 business days.
• You will receive an email confirmation once your new item has been dispatched.

Refund Processing

• Once the returned item is received and inspected, we will notify you of the approval of your refund.
• Once approved, your payment will be refunded to your account within 7 business days.
• You will receive an email confirmation once the refund has been processed.

Please note: Shipping costs are non-refundable unless the item was faulty or sent in error.

Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement at no extra cost.